SHIPPING + RETURNS


FREE SHIPPING

Free shipping on orders over $75 or more in the Domestic US. (Large or heavy items may not qualify). Free shipping is typically honored by first class mail via USPS, so expect your items to get to you in roughly 4-7 business days.

PROCESSING TIME

Orders placed after 1PM CT will ship next business day. Orders placed after 1PM CT on Friday will ship out Monday. We are a small business, so we try to process orders as soon as possible! Please understand that processing time is in addition to shipping time. Shipping speeds start once the carrier is in possession of the package.

POSSIBLE DELAYS

*NEW USPS FIRST CLASS MAIL SERVICE STANDARDS ADDING MORE DAYS FOR DELIVERIES. See their full update here.* We do our best to ensure the timely delivery of all orders. When selecting shipping options, please keep in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated time frame. Also keep in mind that holidays can cause greater delays for shipping carriers, so plan accordingly and order early in case further delays occur. Shipwreck Ltd. is not responsible for shipping delays once orders are in the hands of our carriers.

SHIPPING RETURNS/EXCHANGES

We currently offer returns for a fee of $7.95 and free exchanges domestically, but we do not refund original shipping costs. We are unable to process returns internationally at this time. If you would like to start a return or exchange, please fill out our form here.

TRACKING/DELIVERY ISSUES

We rely on shipping carriers to get our products to you so much, but once items are handed off to them, we are no longer in control of the items. If you are experiencing issues, please visit the website of the shipping carrier used for your shipment to view their directions on how to resolve these issues first before contacting us. For questions about USPS tracking or delivery issues, please review their FAQs here. You can always call your local USPS office to help assist in any lost or missing packages as well. If you need help in which direction to take about any issues, we are still happy to help.

Please email us at shipwreckmercantile@gmail.com or use our Contact page with any other shipping related questions and use 'SHIPPING' in the subject line.

RETURN POLICY

We want you mermaids & sailors to love what you ordered, but we understand if things don't work out. Due to our store & staff size, we are currently unable to offer free returns domestically and we are unable to process returns internationally at this time. Return requests can be submitted here. Please view more details below.

++ Returns cost $7.95, which will be deducted from your refund amount, or you can use your own shipping method at your own cost. (We do not refund original shipping costs)
++ Exchanges are free
++ Final Sale items are non-returnable
++ Merchandise must be unworn, unwashed, unperfumed, and free of makeup and self tanner, or any other stains.
++ Merchandise must have all tags, including any Shipwreck Ltd hangtags, attached.
++ Sunglasses are subject to thorough inspection before being sent out, and we will not ship them out with damages or defects. They will be properly packaged, and we require that any sunglass returns be sent back in the exact same condition. Returns are subject to extensive inspection before exchange or store credit ONLY. For any issues with warranties, please contact the manufacturer.
++ All footwear returns must include the original shoebox and/or in its original condition, without postal labels.

Final Sale items include: sale marked items, jewelry, swimwear, intimates, hats and accessories. This also includes Black Friday Sale, Cyber Monday Sale, and Flash Sale.

Online returns must be made within 15 days of the purchase date. Orders will be refunded to original form of payment or store credit, less shipping costs, once received and inspected by us. We are not responsible for losses or damages occurred in return shipping.

If you choose to mail your return yourself, please send it to:

Shipwreck Ltd.
Attn: Online Returns
10570 Front Beach Rd
Panama City Beach, FL 32407

ONLINE EXCHANGES

Merchandise exchanges can be made within 15 days of the shipping date of the original order. There is no cost to exchange items. Before sending your exchange, please indicate the type of exchange you'd like to make, via the return form above. Once you've requested an exchange, we will email you when your new order has been processed. Your new order will ship using our Standard ship method, typically USPS first class mail. We are unable to guarantee that exchange merchandise will be available at the time your order is processed; in these instances you will be refunded a store credit. If you indicate that you are returning a gift, we will send a Store Credit for the value of the refund to the address you specify on the packing list.

STORE CREDIT

++ Store Credit issued to your email can only be used online at our website, shipwreckltd.com.
++ Store credit issued at our physical locations can only be used in store.
++ Store Credit cannot be transferred to another person or account.
++ Please treat Store Credit like cash.
++ Store Credit may not be purchased and is only provided when previously purchased items have been returned.
++ Store Credit may be used to purchase gift cards to our store.
++ Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
++ Store credit never expires.
++ Store credit is provided in U.S. Dollars.

Your use of the Store Credit constitutes your agreement to our terms of use.
For more information about Store Credit, please contact our Customer Care at shipwreckmercantile@gmail.com.

DAMAGED / DEFECTIVE PRODUCT

If you receive a damaged or defective item from us, email us at shipwreckmercantile@gmail.com and we will help you exchange or return the item.

Still have questions? Customer Service can be reached via email at shipwreckmercantile@gmail.com 9am — 5pm, Monday—Friday, CENTRAL time.