We want you mermaids & sailors to love what you ordered! Due to our store & staff size, we are currently unable to offer free returns domestically and we are unable to process returns internationally at this time.
You can return or exchange any unworn, unwashed or defective merchandise. Returns made within 15 days of the shipping date or in store purchase will be refunded to store credit, once received and inspected by us. We are not responsible for losses or damages occurred in return shipping, and we do not refund original shipping costs.
Please review the return options below to see what works best for you.
- Returns can be exchanged for another item/s or refunded to store credit only.
Merchandise purchased in store must be returned within 15 days of purchase.
- Merchandise purchased online must be returned within 15 days of the shipping date.
- Merchandise must be unworn, unwashed, unperfumed, and free of makeup and self tanner, or any other stains.
- Merchandise must have all tags, including any Shipwreck Ltd hangtags, attached.
- Any merchandise marked "Final Sale” or “Sale” cannot be returned or exchanged.
- Hair accessories, hats, earrings, lip & skincare, suncare, swimwear, and intimates cannot be returned.
- Sunglasses are subject to thorough inspection before being sent out, and we will not ship them out with damages or defects. They will be properly packaged, and we require that any sunglass returns be sent back in the exact same condition. Returns are subject to extensive inspection before exchange or store credit ONLY. For any issues with warranties, please contact the manufacturer.
- All footwear returns must include the original shoebox and/or in its original condition, without postal labels.
- All swimwear sales are FINAL.
- For any returns, please use a trackable and insured shipping method.
Mail your return to:
10570 Front Beach Rd
Panama City Beach, FL 32407
Attn: Returns Dept.
If you are unsure if you can return your garment for any reason, please contact us at firstname.lastname@example.org.
Exchanges of Web Purchases
Merchandise exchanges can be made within 15 days of the shipping date of the original order. Before sending your exchange, please indicate in your shipment the type of exchange you'd like to make, via the return form, and enclose it in your package. Once you've requested an exchange, we will email you when your new order has been processed. Your new order will ship using our Standard ship method, typically USPS first class mail. We are unable to guarantee that exchange merchandise will be available at the time your order is processed; in these instances you will be refunded a store credit. If you indicate that you are returning a gift, we will send a Gift Card for the value of the refund to the address you specify on the packing list. You may also exchange your item(s) at any of our US store locations.
- Store Credit can only be used online at our website, shipwreckltd.com, or in any of our store locations.
- Store Credit cannot be transferred to another person or account.
- Please treat Store Credit like cash.
- Store Credit may not be purchased and is only provided when previously purchased items have been returned.
- Store Credit may be used to purchase gift cards to our store.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
- Store credit never expires.
- Store credit is provided in U.S. Dollars.
- For more information about Store Credit, please contact our Customer Care at 850-233-6750.
DAMAGED / DEFECTIVE PRODUCT